Unfortunately, when the payment processing company declines a transaction on behalf of your bank or card issuer, it does not tell us why.

You can do three things: 

1. Sign up for a Covcell account using PayPal. Click here for instructions.

2. Check if you added all needed information, including the CVC code.

3. Contact your bank

Are my credit card details safe?

Our payment processor is Stripe and it has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.